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Earlier this year, we published the findings of the first of its Citizens’ Forum research projects. The purpose of these is to test ideas and water-related campaigns to ensure they are communicating the issues effectively to customers and providing clear...

CCW is encouraging people across Cornwall and Upper Tamar to keep up the habit of using water wisely even after hosepipe restrictions are lifted next month. South West Water has today confirmed that the hosepipe ban affecting communities across those...

The Guaranteed Standards Scheme (GSS) has been in place for over 30 years. Over that time, there has been little change to either the standards of service or the statutory payments to customers. Given the changes that have taken place...

Earlier this year, we published the results of our first Citizens’ Forum research projects. We wanted to involve citizens in further research to shape our future communications, and this research specifically focuses on drought awareness. We gathered insights from a...

CCW Chief Executive Emma Clancy will bid farewell to the water sector at the end of September to take up the position of CEO at Salix Finance. Salix has appointed Emma to lead its organisation in the next stage of...

We all probably take our water supply and sewage services for granted now and again, happy to just turn on the tap or flush the toilet when we need to without giving it too much thought. But what happens if...

Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers. The Consumer Council for Water’s (CCW) annual Business Customer Complaints Report shows that written complaints...