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Vulnerability reporting
This vulnerability disclosure policy applies to any security vulnerabilities that you are considering reporting to us.
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Information for applicants
Creating your application We aim to treat everyone fairly and in our selection process will assess you based only on what you tell us in your application. Your application determines whether you’ll be invited for an interview, so please take...
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Changes make it quicker and easier for water customers to resolve complaints
Resolving a complaint against a water company in England and Wales will be quicker and easier for customers under changes that have taken effect this month. The Consumer Council for Water (CCW) will now manage and oversee each step –...
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Complaint reporting guidance for non-household customers
We use data on complaints as an indicator to identify areas of good and poor performance and to press water companies to put right instances of poor service. We ask companies to report summary complaint information on a regular basis....
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Ofwat consultation response on Customer Experience measuresRead more about Ofwat consultation response on Customer Experience measures
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Ofwat’s consultation response on proposed licence modifications to introduce customer-focused principles for all water companiesRead more about Ofwat’s consultation response on proposed licence modifications to introduce customer-focused principles for all water companies
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CCW response to Ofwat consultation on Strengthening Customer Protections in the Business Retail Market: The Interim Supply Process
We welcome the opportunity to submit our views on the proposals to introduce a cost recovery mechanism to help strengthen the Interim Supply Process in the business retail market. General comments Overall, we agree with the proposal for a cost...
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Complaints we can’t help with
Most common issues we can’t help you with
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Ofwat consultation on driving better company performance through clear and effective whistleblowing practicesRead more about Ofwat consultation on driving better company performance through clear and effective whistleblowing practices
