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Action to protect the environment and fix leaks must be a priority for water companies to build trust with their customers, according to a new study from the Consumer Council for Water. New research published today (Friday) by CCW shows...

People’s trust in their water company, as well as the industry as a whole, can be influenced by a range of different factors, including service quality, level of communication and cost. Through this research, we wanted to delve deeper into...

In 2020 we wrote to all water and wastewater companies in England encouraging them to produce a climate change adaptation report as part of the third round of reporting. We also included a set of recommendations that we would like...

Almost 1 in 5 people have left the tap running to drown out the sound of them using the toilet, according to new research which has lifted the lid on our water habits. Leaving the shower running to ‘get some...

We want people in England and Wales to have reliable water and sewerage services, while being able to play their part in taking care of the environment. That’s why a large part of our People and the Environment work involves...

Contact your water company or retailer straight away to explain what you think is wrong. If you do this in writing, the company is required to send a substantive response within 10 working days of receiving it. 

Site area based charging is a way for a retailer or water company to decide how much a business should pay for surface water drainage. There are two main charges: Surface water charge – This covers the cost of removing...

There are a number of scenarios where customers may require a new connection, including: Building a new home Building a commercial property Renovating a house Replacing or renewing an existing supply Installing an agricultural trough Building a block of flats/...