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This is our fourth Testing the Waters report, published every two years, which looks at how business customers in England and Wales feel about the water, sewerage and retail services they receive. Key findings Overall satisfaction has declined for both...

Water has rarely been out of the headlines this year. Issues including drought and hosepipe bans, river pollution from storm overflows, leakage and water company profits and dividends have intensified scrutiny of the sector. We wanted to examine how aware...

The Freedom of Information Act 2000 (the Act) came into force in January 2005. The Act covers all recorded information held by a public authority. It is not limited to official documents and includes for example, drafts, emails, notes, recordings...

Affordability and Acceptability: testing engagement with information Ofwat and CCW have been working together with water companies and key stakeholders to develop guidance for how companies can conduct customer affordability and acceptability testing of their business plans for the next...

CCW has backed calls for a fresh wave of investment to protect homes and businesses from inadequate drainage – but warned it must be coupled with stronger support for customers that cannot afford their water bills. A new report by...

Customers experiencing problems with their water supply will have the opportunity to get free advice and support when we hold two advice clinics in Nuneaton this month. As the voice for water consumers, we will be holding two free drop-in...

The water company’s plans for the next five years should include how they will: provide a safe and clean water supply; provide efficient sewerage pumping and treatment services; control leaks; install meters; maintain pipes and sewers; and maintain and improve...

We teamed up with Ofwat to look into business customers’ concerns over the accuracy of their water bills and how satisfied they are with their retailers. Our joint business customer insight survey found: 77% were overall satisfied with their retailer....

Our annual report examining and comparing the performance of water companies in England and Wales for household customer written complaints has been published. The key findings include: 14 out of 19 companies received fewer written complaints from their customers than...