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The water company’s plans for the next five years should include how they will: provide a safe and clean water supply; provide efficient sewerage pumping and treatment services; control leaks; install meters; maintain pipes and sewers; and maintain and improve...

We teamed up with Ofwat to look into business customers’ concerns over the accuracy of their water bills and how satisfied they are with their retailers. Our joint business customer insight survey found: 77% were overall satisfied with their retailer....

Our annual report examining and comparing the performance of water companies in England and Wales for household customer written complaints has been published. The key findings include: 14 out of 19 companies received fewer written complaints from their customers than...

Our annual report examining and comparing the performance of water companies in England and Wales for household written customer complaints. The key findings include: Our latest review shows that 14 out of 19 companies received fewer written complaints from their...

Waterfall is available on most podcast platforms, including iTunes and Spotify. If you have any questions or comments, please contact the show at [email protected].

13 September 2022| Birmingham Conference & Events Centre The Consumer Council for Water is proud to be supporting the Utility Week Consumer Vulnerability & Debt Conference 2022. The event brings together utility leaders to solve the debt and vulnerability challenge...

  Literally hot topics at the moment are droughts and heatwaves. But what are they and what do they mean for us? In July we experienced a heatwave that saw record-breaking temperatures across all four nations of the UK. As...

Efforts to end the postcode lottery of support for households struggling to afford their water bill must succeed amid growing pressure on customers’ finances. CCW has called for renewed urgency in putting in place a new universal water affordability scheme...

Long-term relief for millions of households that struggle to afford their water bill is within the water sector’s grasp if it continues to unite behind efforts to strengthen support for customers. The Consumer Council for Water (CCW) has today published...