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The publication scheme fulfils the requirements of the Information Commissioner’s Office as set out in its model publication scheme for public authorities.

The water company’s plans for the next five years should include how they will: provide a safe and clean water supply; provide efficient sewerage pumping and treatment services; control leaks; install meters; maintain pipes and sewers; and maintain and improve...

Waterfall is available on most podcast platforms, including iTunes and Spotify. If you have any questions or comments, please contact the show at [email protected].

The Environment Agency has today released its annual report opens in new window on the environmental performance of England’s nine water and sewerage companies. The report shows that overall in 2021, the performance of the companies fell to the lowest...

We all use water every day, often without even thinking about it. The water used to supply our homes comes from a number of sources, from reservoirs, rivers and streams to underground sources called aquifers. When demand for water is...

Customer perception data (Water Matters) Five metrics were considered as a whole dataset with 95 data points (19 x 5) for Water and Sewerage companies (WaSC’s) and Water only Companies (WoC’s) colour code ranking. These are ‘net satisfaction with overall...

Research by the Consumer Council for Water (CCW) shows that 41% of people living in parts of England where water resources are under the most pressure think that water is plentiful where they live. That’s despite more regions than ever...

Our priorities for the 2024 Price Review