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Understanding attitudes towards Smart Water Meters
Over the next five years, water companies in England and Wales are planning to install more smart water meters than ever before. Smart water meters offer many benefits. They can help people understand and reduce their water use, which could...
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How a catchment-based approach to regulation could lead to fairer ways of charging
We asked industry experts to share their views on what should be considered for future approaches to water charging. Will Chivers, Regulatory Economist and Charges Manager and Matt Greenfield, Director of Strategy and Regulation at Wessex Water, are the fourth...
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Households urged to act now to dilute the impact of April water bill rises
Households still have time to steal a march on ‘Awful April’s’ wave of bill rises through simple actions, which could help shave hundreds of pounds off water and energy costs. The Consumer Council for Water (CCW) is sharing advice to...
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Rising block and seasonal/scarcity tariffs are becoming commonplace in the USA, Canada and Australia
We asked industry experts to share their views on what should be considered for future approaches to water charging. Chad Staddon, Professor of Resource Economics & Policy at the University of the West of England, is the third expert to...
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Charging ahead? Exploring future approaches to water and sewerage charges
We asked industry experts to share their views on what should be considered for future approaches to water charging. Cathryn Ross, Strategy and External Affairs Director at Thames Water, is the second expert to share her thoughts.
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Time to think outside the box on water charging? Try thinking outside the boundaries
We asked industry experts to share their views on what should be considered for future approaches to water charging. Dr. Scott Reid, Technical Director at ICS Consulting, is the first expert to share his thoughts. Scott is a widely respected...
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Complaints process policy
Our policy explains the process of how to complain about your water company or retailer and what you can expect.
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CCW’s Andy White: Household bill worries fuel feelings of isolation
None of us enjoy seeing bills land on our doormat or in our inbox. But for many, they bring an overwhelming sense of anxiety. For those living on tight budgets, managing finances and stretching every penny has become an everyday...
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Urgent action needed to protect cash-strapped households from soaring water bills
Stronger and fairer support is urgently needed to protect struggling households from the largest rise in water bills since privatisation of the water industry 36 years ago. The Consumer Council for Water (CCW) has warned many of the most financially...
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