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Climate change is already here – are water companies doing enough to secure the future of our water and rebuild trust? The exceptionally hot and dry weather this year has been a stark reminder that our water and sewerage services...

Utility Week Forum is the flagship conference for the UK’s energy and water sectors. The event brings industry leaders together with policymakers, regulators and stakeholders, to solve challenges, shape policy and co-create a strategic framework which enables utilities to deliver...

Fewer business customers had cause to complain to their water retailer or escalate concerns to the Consumer Council for Water (CCW), according to a new report. Figures released by CCW in its annual Business Customer Complaints Report today reveal that...

Our annual Business Customer Complaints Report gives an overview of complaints made by business customers in the water retail market in England and Wales during 2024 to 2025.

Customers of South East Water living in Kent and Sussex will face hosepipe restrictions from Friday, 18 July as part of efforts by the company to ease mounting pressure on its water resources. It has become the second water company...

Yorkshire Water is introducing hosepipe restrictions across its region from Friday (11 July) as part of efforts to protect the environment and water for essential needs. Sustained hot weather and rising demand for water in the wake of one of...

We carry out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....

Affinity Water was the first water company to take the plunge with trialing a new way of charging customers based on how much water they use. Here the company’s project manager Lucy Hurst explains how the tariff trial is helping...

CCW and Ofwat have appointed DJS Research to conduct research to understand the views of business customers’ experiences of the business water retail market. This research will help us understand the views and experiences of business customers, which is essential...