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We carry out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....

We’ve published our ‘Business Customers’ Experience of the Water Retail Market – Five Year Review’, two-year progress report, which highlights the strides made in improving the water retail market for business customers since our comprehensive review of the market published...

Overall complaints from households to water companies fell by 8% in 2024-25 BUT complaints brought to the consumer watchdog CCW reached their highest level in nine years. Bills dominated complaining customers’ concerns on the back of the highest water bill...

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey back in May. As the longest-running in-depth survey of water customers, this research gathers a...

Climate change is already here – are water companies doing enough to secure the future of our water and rebuild trust? The exceptionally hot and dry weather this year has been a stark reminder that our water and sewerage services...

Utility Week Forum is the flagship conference for the UK’s energy and water sectors. The event brings industry leaders together with policymakers, regulators and stakeholders, to solve challenges, shape policy and co-create a strategic framework which enables utilities to deliver...

Fewer business customers had cause to complain to their water retailer or escalate concerns to the Consumer Council for Water (CCW), according to a new report. Figures released by CCW in its annual Business Customer Complaints Report today reveal that...