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Time to think outside the box on water charging? Try thinking outside the boundaries
We asked industry experts to share their views on what should be considered for future approaches to water charging. Dr. Scott Reid, Technical Director at ICS Consulting, is the first expert to share his thoughts. Scott is a widely respected...
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Complaints process policy
Our policy explains the process of how to complain about your water company or retailer and what you can expect.
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CCW’s Andy White: Household bill worries fuel feelings of isolation
None of us enjoy seeing bills land on our doormat or in our inbox. But for many, they bring an overwhelming sense of anxiety. For those living on tight budgets, managing finances and stretching every penny has become an everyday...
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Urgent action needed to protect cash-strapped households from soaring water bills
Stronger and fairer support is urgently needed to protect struggling households from the largest rise in water bills since privatisation of the water industry 36 years ago. The Consumer Council for Water (CCW) has warned many of the most financially...
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Recommendations – Improving the WaterSure financial support schemeRead more about Recommendations – Improving the WaterSure financial support scheme
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Open Letter to David Black on the Customer Protection Code of Practice
20 December 2024 David Black Chief Executive Ofwat Dear David I am writing to express CCW’s deepest concerns regarding a number of recent Ofwat decisions and proposals that will have a negative impact on services and protections for business customers...
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Rob Wilson, CCW Chair, speech at the Water Infrastructure Forum
In November, CCW’s Chair, Rob Wilson, gave a speech at the Water Infrastructure Forum. There’s so much in the media at the moment about the water industry and its immediate troubles. But there are bigger challenges looming, which will need...
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Affordability Matters: The data from Water Matters 2024
Water Matters report – what are the findings telling us? It has been a few months since CCW published Water Matters 2024 back in May. As the longest-running in-depth survey of water customers’ views, this research gathers a lot of...
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Less than half of business customers are taking action to save water
Stronger collaboration between water companies and water retailers is critical to ensuring business customers are empowered with the advice and practical support they need to save water. Less than half of business customers in England and Wales (43%) are engaging...
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