Search results

20 December 2024 David Black Chief Executive Ofwat Dear David I am writing to express CCW’s deepest concerns regarding a number of recent Ofwat decisions and proposals that will have a negative impact on services and protections for business customers...

In November, CCW’s Chair, Rob Wilson, gave a speech at the Water Infrastructure Forum. There’s so much in the media at the moment about the water industry and its immediate troubles. But there are bigger challenges looming, which will need...

Water Matters report – what are the findings telling us? It has been a few months since CCW published Water Matters 2024 back in May. As the longest-running in-depth survey of water customers’ views, this research gathers a lot of...

Stronger collaboration between water companies and water retailers is critical to ensuring business customers are empowered with the advice and practical support they need to save water. Less than half of business customers in England and Wales (43%) are engaging...

Every two years CCW conducts research to understand the opinions of business water users in England and Wales. The research has been tracking businesses’ views on their water, sewerage and retail services since before the non-household water retail market opened...

Joint Ofwat / CCW report shows many customers that repeatedly experience sewer flooding in their homes received poor support and customer service. Inadequate communication and long delays in resolving the problems made distressing experiences worse – customers reported feeling anxious,...

We carried out this research to understand how business customers want their credit to be treated, and how their preferences may differ depending on the credit amount, business size, and circumstances. We also wanted to gauge their views on how...

We carried out this research to understand how business customers feel about their current water and sewerage services, and whether these meet their needs and expectations. Linked to their service expectations, we explored their views on the proposed changes to...