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We carry out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....

Water Matters report – what are the findings telling us? Our latest annual Water Matters tracking survey was published back in May. As the longest-running in-depth survey of water customers, this research gathers a lot of detail, which is why...

Access to essentials like water and sewerage services should never be a struggle, especially for those who need extra support. That’s why, in June this year, water companies published their final vulnerability strategies, setting out how they plan to help...

The Priority Services Register (PSR) is designed to support customers who need extra help from their water company, whether it’s due to age, illness, disability, or other vulnerabilities. We’ve commissioned research to understand how well the PSR is working for...

9 December 2025 Mr Iain Coucher Chair Ofwat Dear Iain Re: Thames water Following our recent meeting where we discussed the future of Thames Water, as agreed I am writing to set out CCW’s clear expectations regarding the long-term sustainability...

CCW’s annual Water Mark shows around 2m struggling households across England and Wales are receiving lower water bills through water companies’ social tariff schemes – up 22% Separately, 260,800 metered households are getting help through WaterSure – up 13% But...

CCW has partnered with Taylor McKenzie Research to run water consumer panels across England and Wales. Known collectively as Water Voice, there are 16 panels in total – one for each water company area. These communities allow household customers to...

What are the Water Voice consumer panels? The Consumer Council for Water (CCW) has set up Water Voice consumer panels across England and Wales to give customers a stronger voice in shaping how water companies serve their communities. There are...