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Access to essentials like water and sewerage services should never be a struggle, especially for those who need extra support. That’s why, in June this year, water companies published their final vulnerability strategies, setting out how they plan to help...

The Priority Services Register (PSR) is designed to support customers who need extra help from their water company, whether it’s due to age, illness, disability, or other vulnerabilities. We’ve commissioned research to understand how well the PSR is working for...

9 December 2025 Mr Iain Coucher Chair Ofwat Dear Iain Re: Thames water Following our recent meeting where we discussed the future of Thames Water, as agreed I am writing to set out CCW’s clear expectations regarding the long-term sustainability...

CCW’s annual Water Mark shows around 2m struggling households across England and Wales are receiving lower water bills through water companies’ social tariff schemes – up 22% Separately, 260,800 metered households are getting help through WaterSure – up 13% But...

CCW has partnered with Taylor McKenzie Research to run water consumer panels across England and Wales. Known collectively as Water Voice, there are 16 panels in total – one for each water company area. These panels allow household consumers to...

What are the Water Voice consumer panels? The Consumer Council for Water (CCW) is setting up Water Voice consumer panels across England and Wales to give customers a stronger voice in shaping how water companies serve their communities. There are...

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey, back in May. As the longest-running in-depth survey of water customers, this research gathers a...

In partnership with Ofwat we have published new research highlighting business customers’ experiences and engagement in the water retail market across England and Wales. Over 1,700 businesses participated online, providing data on their awareness, market activity and engagement, service satisfaction,...

Good morning and thank you to Moody’s for inviting me to address this conference.  Whenever I tell people I’m speaking at a water conference, they usually say one of two things: either ‘hmmm that sounds.… interesting,’ (I’m still not sure...