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CCW and Ofwat have published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023. Raw sewage was transported to Thames Water’s sewage treatment works in Camberley and left on site for...

CCW and Ofwat have today published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023, in which a foul smell from a sewage treatment works, which lasted for months, affected thousands...

Households would be willing to pay up to £40 a year more on their water bill to use nature instead of man-made materials to improve river water quality and reduce the risk of flooding. A study by the Consumer Council...

Scope 1. This policy covers the data that CCW creates, receives, or maintains. 2. The effective management of the information we hold is important for a number of reasons: enables us to know exactly what information we hold and locate...

This vulnerability disclosure policy applies to any security vulnerabilities that you are considering reporting to us.

Creating your application We aim to treat everyone fairly and in our selection process will assess you based only on what you tell us in your application. Your application determines whether you’ll be invited for an interview, so please take...

Resolving a complaint against a water company in England and Wales will be quicker and easier for customers under changes that have taken effect this month. The Consumer Council for Water (CCW) will now manage and oversee each step –...

Like the rest of the world, the UK is experiencing the effects of climate change – notably on our rainfall. In addition, our population is growing. These factors are already putting a strain on our water supplies. Every day, water...