Search results

We carried out this research to understand how business customers want their credit to be treated, and how their preferences may differ depending on the credit amount, business size, and circumstances. We also wanted to gauge their views on how...

We carried out this research to understand how business customers feel about their current water and sewerage services, and whether these meet their needs and expectations. Linked to their service expectations, we explored their views on the proposed changes to...

CCW has warned water companies’ failure to deliver on some of their performance commitments risks further undermining consumers’ trust and satisfaction with the sector. The consumer watchdog has responded to the regulator Ofwat’s annual water company performance report, which has...

CCW is delighted to confirm Mike Keil’s permanent appointment as the consumer watchdog’s Chief Executive. Mike took the reins on an interim basis last October after the departure of former CEO Emma Clancy, following her three years at the helm....

In July 2024, we issued a Call for Input seeking views on potential improvements to the WaterSure scheme. WaterSure caps the water and sewerage bill for metered, lower-income customers in England and Wales who have high essential water usage needs...

In March 2023, CCW published our review of business customers’ experience of five years of the water retail market. In that report we made 22 recommendations on what needs to change in the market; by whom, and when, to deliver...

We welcome the opportunity to submit our views on Defra’s consultation on the Guaranteed Standards Scheme (GSS). Background The Guaranteed Standards Scheme (GSS) has been in place for 35 years, and few significant changes have been made to it during...

Water Matters report – what are the findings telling us? It has been a few months since CCW published Water Matters 2024 back in May. As the longest-running in-depth survey of water customers, this research gathers a lot of detail,...

CCW is backing a raft of measures from the UK Government aimed at ensuring water companies face swifter and tougher punishment for poor environmental performance. The Water (Special Measures) Bill has started its passage through Parliament and will give regulators...