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Almost 1 in 5 people have left the tap running to drown out the sound of them using the toilet, according to new research which has lifted the lid on our water habits. Leaving the shower running to ‘get some...

We want people in England and Wales to have reliable water and sewerage services, while being able to play their part in taking care of the environment. That’s why a large part of our People and the Environment work involves...

Contact your water company or retailer straight away to explain what you think is wrong. If you do this in writing, the company is required to send a substantive response within 10 working days of receiving it. 

Site area based charging is a way for a retailer or water company to decide how much a business should pay for surface water drainage. There are two main charges: Surface water charge – This covers the cost of removing...

There are a number of scenarios where customers may require a new connection, including: Building a new home Building a commercial property Renovating a house Replacing or renewing an existing supply Installing an agricultural trough Building a block of flats/...

Contact your company if you have no water supply. This could be due to repair work, an emergency, or problems with your home plumbing. Repair work by your water company: They should tell you in advance and give written notice...

Water is a precious natural resource. Ensuring there is enough for us to use and nature to survive is one of the most important issues of our time. We often have too much or too little water at the wrong...

Did you know that things that shouldn’t be flushed or poured down our sinks and toilets account for 75% of all sewer blockages? These ‘unflushables’ will eventually build up and cause blockages in our drains and sewers, potentially flooding your...