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Our annual report examining and comparing the performance of water companies in England and Wales for household written customer complaints. The key findings include: Our latest review shows that 14 out of 19 companies received fewer written complaints from their...

Waterfall is available on most podcast platforms, including iTunes and Spotify. If you have any questions or comments, please contact the show at [email protected].

13 September 2022| Birmingham Conference & Events Centre The Consumer Council for Water is proud to be supporting the Utility Week Consumer Vulnerability & Debt Conference 2022. The event brings together utility leaders to solve the debt and vulnerability challenge...

  Literally hot topics at the moment are droughts and heatwaves. But what are they and what do they mean for us? In July we experienced a heatwave that saw record-breaking temperatures across all four nations of the UK. As...

Efforts to end the postcode lottery of support for households struggling to afford their water bill must succeed amid growing pressure on customers’ finances. CCW has called for renewed urgency in putting in place a new universal water affordability scheme...

Long-term relief for millions of households that struggle to afford their water bill is within the water sector’s grasp if it continues to unite behind efforts to strengthen support for customers. The Consumer Council for Water (CCW) has today published...

This week marks the launch of the Wale’s Better River Quality Taskforce action plans opens in new window, which will lead efforts to improve public understanding of storm overflows in Wales and their impact on river water quality. CCW –...

Our response to the introduction of new water efficiency standards for social housing in Wales. Our response was supportive of the introduction of new water efficiency standards, and asks for further work in Wales to ensure that optimised retrofit for...

New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to help customers who struggle to afford their water bill. A study published by the regulator Ofwat opens in new window...