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Contact your company if you have no water supply. This could be due to repair work, an emergency, or problems with your home plumbing. Repair work by your water company: They should tell you in advance and give written notice...

Water is a precious natural resource. Ensuring there is enough for us to use and nature to survive is one of the most important issues of our time. We often have too much or too little water at the wrong...

Did you know that things that shouldn’t be flushed or poured down our sinks and toilets account for 75% of all sewer blockages? These ‘unflushables’ will eventually build up and cause blockages in our drains and sewers, potentially flooding your...

Don’t be ashamed if you are struggling with debt. It can happen to anyone at any time and is often caused by circumstances outside of your control. The following debt advice agencies understand this and help thousands of people who...

CCW publishes its in-depth review of business customers’ experiences of the retail water market in England. The report concludes the market has failed to deliver benefits for most businesses, with customer complaints three times higher than before competition was extended...

Utility Week Customer Summit 2023 21 – 22 March 2023 | Birmingham Conference & Events Centre CCW is delighted to be supporting Utility Week’s Customer Summit, which returns to Birmingham from 21 – 22 March 2023. This annual event will...

There are a range of schemes to help customers who are struggling to pay.

Rachel Onikosi is an elected Councillor in the London Borough of Lewisham. First elected in 2014, Rachel sat on the cabinet looking after the Environment & Sustainability portfolio until 2018.

If your water company issues a Boil Water Notice, this means that their routine water quality tests have revealed the presence of some bacteria in the water supply. A Boil Water Notice means you must boil your tap water before...