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Foreword The WaterSure financial support scheme has been in place for almost 25 years and has served as a key component of the support measures provided by water companies. Over that time, there has been little change in either the...

People’s trust in water companies risks being irreversibly damaged unless consumers witness a sustained improvement in the sector’s care of rivers and the wider environment. The warning comes from the Consumer Council for Water (CCW) as it publishes its annual...

CCW commissioned Indepen to carry out a two-part review of the challenge arrangements that water companies put in place for the 2024 price review (PR24). The aim was to assist Independent Challenge Groups (ICGs), learn from best practice and strengthen...

Customer research published today by Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment. Less than a quarter (23%) of respondents said they trust their...

Ofwat and CCW have today told Yorkshire Water they must provide better customer service, after failing to provide adequate support to residents whose water supply was seriously affected over the course of a fortnight. This comes on the back of...

To play our part in ensuring resilient water services for customers, CCW will: Complete and publish joint CCW/Defra research to inform the publication and communication of UK’s expected mandatory water efficiency label On smart meters, support the water companies to...

In our commitment to fair and affordable bills, CCW will: Continue to campaign for a single social tariff Develop a new water poverty model to accurately measure water poverty across all water companies in England and Wales, and use that...

To help increase trust in the water sector, in 2025-26 CCW will: Respond to the Competition and Markets Authority on the appeals made by Anglian Water, South East Water, Southern Water, Wessex Water, Northumbrian Water and Thames Water Contribute to...