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Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey, back in May. As the longest-running in-depth survey of water customers, this research gathers a...

In partnership with Ofwat we have published new research highlighting business customers’ experiences and engagement in the water retail market across England and Wales. Over 1,700 businesses participated online, providing data on their awareness, market activity and engagement, service satisfaction,...

Good morning and thank you to Moody’s for inviting me to address this conference.  Whenever I tell people I’m speaking at a water conference, they usually say one of two things: either ‘hmmm that sounds.… interesting,’ (I’m still not sure...

This year’s record-breaking hot and dry weather has left its mark across the country. We’ve seen rivers run low, wetlands dry up, reservoir levels plunge, harvests suffer, wildfires rage and wildlife struggle. The Environment Agency (EA) has declared drought in...

We’ve published our ‘Business Customers’ Experience of the Water Retail Market – Five Year Review’, two-year progress report, which highlights the strides made in improving the water retail market for business customers since our comprehensive review of the market published...

Overall complaints from households to water companies fell by 8% in 2024-25 BUT complaints brought to the consumer watchdog CCW reached their highest level in nine years. Bills dominated complaining customers’ concerns on the back of the highest water bill...

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey back in May. As the longest-running in-depth survey of water customers, this research gathers a...

Climate change is already here – are water companies doing enough to secure the future of our water and rebuild trust? The exceptionally hot and dry weather this year has been a stark reminder that our water and sewerage services...

Utility Week Forum is the flagship conference for the UK’s energy and water sectors. The event brings industry leaders together with policymakers, regulators and stakeholders, to solve challenges, shape policy and co-create a strategic framework which enables utilities to deliver...